- What is your preview policy for videos?
Programs can be previewed online. Simply select a program from this list, and then click on the VoD icon to preview the program.
- What is the cost for shipping, how long
will it take to arrive, and can I rush my order?
Shipping and handling costs are $9.00 for the first item (DVD set, part, or print) and $3.00 per item for subsequent items. Additional charges may apply for large, expedited, international or otherwise special orders. Please allow 7-10 business days for your order to arrive.
To get your order in 3 business days, add an additional $19.00.
To get your order in 4 business days, add an additional $8.50.
- Do your videos include public performance
and closed-circuit rights?
Yes, all of our videos come with public performance and closed-circuit
broadcast rights. See also digital download rights.
- Can a single video program from a series,
workshop, or library be purchased online?
We offer our videos only in sets for online DVD purchases. However, you can view individual programs for the vast majority of our series online at no charge.
- What kinds
of related guides, books, Web sites, and other resources accompany
Many of our video series, libraries, and workshops have coordinated
guides and textbooks; some of them have additional printed
readers, audiocassettes, and other special materials. You
may order single copies of these coordinated materials here
online or by calling 1-800-LEARNER. If you are ordering multiple
copies for course adoption purposes, however, we will refer
you to the original publisher of the books and other materials,
because Annenberg Learner is the "publisher" only of
the videos. Please note that prices for these coordinated
books and other materials are set by individual publishers,
not by Annenberg Learner.
Free, related Web sites are available here online by clicking
on the button youll find on the left-hand side of the
Web page where the videos are described. These special Web
sites for our videos are freely open to visitors, and do not
require special "user IDs" or "passwords."
Note: For textbook ISBN, please call 1-800-LEARNER.
- Can you send me a desk copy, examination
copy, or teachers edition of a book accompanying your
Annenberg Learner does not offer desk copies, examination copies,
or teachers editions of books directly, because we are
not the publishers of most of the books accompanying our programs.
We "publish" only the videos. We are happy to refer
you to the appropriate publisher who can supply the desk copies,
examination copies, or teachers editions you are seeking.
- Can I order online using a purchase order?
You may email your purchase order to email@example.com
or you can print out our
order form (PDF) and either mail it to:
PO Box 26983
St. Louis, MO 63118
or fax it to us at 1-202-783-0333 with your own institutions
- When do I need to purchase a digital license and what is the cost?
Annenberg Learner has exclusive rights to distribute digital versions of video series. Therefore, institutions that intend to distribute the video to students for course use via a password protected server must sign a digital license agreement. The license has a time limit of three years and allows only password protected servers to be used. The cost for the license is $500 per series for the term indicated. For further details on the digital license contact: firstname.lastname@example.org.
- How do I return a shipment?
Should you need to return a shipment, you can use the pre-printed
return label enclosed in the shipments packing list.
If you cannot find the label, please return your shipment
3558 South Jefferson Ave.
St. Louis, MO 63118
We guarantee complete customer satisfaction. Our generous
return policy allows you to return any purchases within 30
days in good condition for full credit, excluding shipping
and handling. Please note that customers are responsible for
paying shipping charges on returned items.
- Do you take Canadian and other international
If your order must be shipped to an address outside of the
United States, it is considered an "international order."
Our materials are not be to exported outside the US. It is a federal offense to do so. If you are outside of the US, except Canada (see below), and wish to purchase these products, please consult our list of
distributors, or call 1-317-558-4834 to ask about the availability of a particular series in your country. You will need to contact
the individual distributors for pricing outside the United
For Canada, please contact:
Visual Education Centre Limited
30 MacIntosh Blvd, Unit 7
Canada L4K 4P1
Tel: +1 416-252-5907 Ext. 257
Toll free: 1-800-668-0749
Fax: +1 416-251-3720
- What should I know about ordering from unauthorized distributors?
Several of you have brought to our attention that there are online
auction sites like Ebay and stores like Amazon offering unauthorized "new" copies or downloads of Annenberg Learner
video programs. Remember that most of our programs are available FREE
online at Learner.org through Video on Demand. We never sell or charge a fee to access Video on Demand or live streaming; such access may not be sold.
Please be aware that as a buyer or seller you may be infringing
Annenberg Learner's rights under the United States Copyright Act if you are
buying or selling (1) an unauthorized copy of our VHS, DVD, or audio
programs; (2) access or links to our Video on Demand and/or live
streaming; (3) access to downloaded digital copies of our programs; (4)
any other access to our website, programs, copyrighted material, or
intellectual property without express written permission from Annenberg Learner.
What can be sold or purchased legally? Original items (NOT COPIES OR
DUPLICATES) that you purchased directly from Annenberg Learner or one of our
We cannot guarantee the quality of any item(s) you purchase through
online auction/sale sites. We are not responsible for any loss you may
have incurred through such auction/sale site. If you wish to purchase any
of our programming, you can do so easily via our online catalog.
If you are aware of any illegal sale or distribution of our programs,
please contact us immediately. We appreciate your diligence in helping
us to make quality professional development material accessible to all.